Last updated: 1 June 2025

Privacy Policy

TechAlliance 365 (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit techalliance365.com or contact us about our services. It applies to all personal data processed in connection with our AI automation, voice agent, workflow automation, and digital marketing services.

1. Who We Are

TechAlliance 365 is an AI automation agency based in the United Kingdom, providing AI voice agents, chatbots, workflow automation, AI strategy consulting, and digital marketing services to UK small and medium businesses.

For the purposes of UK GDPR and the Data Protection Act 2018, TechAlliance 365 is the data controller for personal data collected through this website. To contact us about your data, please use the contact form at techalliance365.com/contact-us.

2. Personal Data We Collect

We collect the following personal data when you contact us or engage our services:

• Contact form submissions: your name, email address, phone number (if provided), business name, and the message you send us.
• Email correspondence: messages you send us directly by email.
• Technical data: IP address, browser type, pages visited, and time spent on our site, collected automatically via server logs and analytics.
• Service delivery data: information you share with us during scoping, onboarding, and delivery of AI automation projects.

We do not knowingly collect personal data from individuals under the age of 18. If you believe we have done so in error, please contact us and we will delete it promptly.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Responding to enquiries you submit through our contact form or by email.
• Providing you with information about our services, pricing, and availability that you have requested.
• Delivering, managing, and supporting AI automation projects and services we have been engaged to provide.
• Sending you relevant updates about our services where you have given consent or where we have a legitimate interest in doing so.
• Improving our website and services through analysis of aggregated, anonymised usage data.
• Complying with our legal obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage business relationships.
• Contractual necessity — to deliver services you have contracted us to provide.
• Consent — where you have explicitly agreed to receive marketing communications from us.
• Legal obligation — where we are required to process data to comply with UK law.

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share it with trusted third-party providers who process data on our behalf under appropriate data processing agreements, including:

• Email delivery providers — to process and route contact form submissions.
• Hosting and infrastructure providers — for website and application hosting.
• Analytics providers — for anonymised website usage insights.

We may disclose personal data where required by law, court order, or regulatory authority.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described in this policy:

• Enquiry data — retained for up to 24 months from last contact, then securely deleted.
• Client project data — retained for the duration of the project plus 6 years to meet legal and accounting obligations.
• Technical logs — retained for up to 12 months.

7. Cookies

Our website uses functional cookies that are strictly necessary for the website to operate correctly. These cookies do not track you across other websites and do not store personally identifiable information.

If we introduce analytics or marketing cookies in the future, we will update this policy and obtain your consent where required.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Right to restrict processing — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using our contact form. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically. Continued use of our website following changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please reach out through our contact page: